Privacy Policy

We collect information you provide directly to us, such as: • Account information (name, email address, password) • Profile information (company, role, preferences) • Email content and metadata • Usage data and analytics • Payment information (processed securely by third-party providers) We also automatically collect certain information when you use our service: • Device information (IP address, browser type, operating system) • Usage patterns and feature interactions • Performance and error logs

We use the information we collect to: • Provide, maintain, and improve our services • Process transactions and send related information • Send technical notices, updates, and support messages • Respond to your comments, questions, and customer service requests • Monitor and analyze trends, usage, and activities • Detect, investigate, and prevent fraudulent transactions and other illegal activities • Personalize and improve your experience

We do not sell, trade, or otherwise transfer your personal information to third parties except: • With your explicit consent • To service providers who assist us in operating our service • To comply with legal obligations or protect our rights • In connection with a merger, acquisition, or sale of assets We require all third parties to respect the security of your personal data and treat it in accordance with the law.

We implement appropriate technical and organizational measures to protect your personal information: • End-to-end encryption for email content • Regular security audits and penetration testing • Access controls and authentication requirements • Secure data centers with physical security measures • Regular backups and disaster recovery procedures • Employee training on data protection and security

We retain your information for as long as necessary to: • Provide our services to you • Comply with legal obligations • Resolve disputes and enforce agreements Email content: Retained until you delete it or close your account Account information: Retained for the duration of your account plus 30 days Usage data: Retained for up to 2 years for analytics purposes Payment information: Retained as required by financial regulations

You have the following rights regarding your personal information: • Access: Request a copy of your personal data • Rectification: Correct inaccurate or incomplete data • Erasure: Request deletion of your personal data • Portability: Export your data in a machine-readable format • Restriction: Limit how we process your data • Objection: Object to certain types of processing To exercise these rights, please contact us at privacy@ditmail.com

DITMail operates globally and may transfer your information to countries other than your own. We ensure appropriate safeguards are in place: • Standard Contractual Clauses approved by the European Commission • Adequacy decisions for certain countries • Other appropriate safeguards as required by applicable law

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any changes by: • Posting the new Privacy Policy on this page • Sending you an email notification • Providing notice through our service Changes become effective when posted unless otherwise specified.